Freight broker email script pdf

A question that haunts many - "is cold calling still effective? Well, Cold calling is 5 to 10 times more effective than email campaigns.; Organizations that don't incorporate cold calling in their sales process experience 42% lesser growth.; 82% of buyers agree to meet with sales reps who interact with them through cold calls.; The above statistics show that cold calls are indeed effective.

By booking as many loads as possible for the owner-operators like you, they keep your trucks moving and increase their revenue. A good freight dispatcher will get familiar with your lane …Freight Broker Boot Camp Sales Script C o l d c a l l s c r i p t # 1 “B e fo r e I g o . . . ” S a l e sp e rso n : H i Jo e , my n a me i s _ _ _ _ _ _ _ a n d I a m w i t h [ X Y Z L o g i st i cs. ] I fFirst, be creative in writing the subject line. Do the research and personalize your message but keep it short and sweet. You should express that you know who the recipients are, and what they are frustrated with. Close out your email with simple questions that lead to further discussion and engagement.Instructors. Jan Roach. Jan Roach has been a partner in a freight brokerage operation since 1995. For over 10 years, she ran a freight brokerage, overseeing sales, marketing, accounting and day-to-day operations. Roach holds a Bachelor of Science from Baylor University and has provided training for the freight industry since 2001.Then consider the criteria below to make the best decision. #1 A carrier network and established reputation. As a shipper, you want the reassurance that your freight will be picked up smoothly and arrive on time. To help that happen, you'll want to book with a broker who has access to or manages a large carrier network.If you are looking to become an independent truck dispatcher, here are some important steps you can take to become one: 1. Get Educated: The importance of education in every facet of life cannot be overemphasized.All you need is to have at least a high school diploma or GED. 2. Learn About Truck Dispatching: You cannot work in an industry you ...Form Name: Information About Brokerage Services (Form ID: IABS 1-0) Effective Date: 11/02/2015. Description: We have published a great article to help you get into compliance . Related Terms: Contracts, Forms & Applications, Notices, Real Estate Sales Agent, Real Estate Broker Individual, Business Entity Broker.

iv. Do not use brokers or satisfied w/ current broker: Call back time eight (8) weeks c. Step 3 – Email your marketing “Labeled B” – move them to Step 4 d. Step 4 – Follow up Call – move them to Step 5 e. Step 5 – Email your marketing “Labeled C” – move them to Step 6 f. Step 6 – Follow up Call – move them to Step 7 g.SPECIAL ORDER. Templates are a great starting point, but you’ll also want to personalize with a mail merge to show prospects you know them. 2. AIDA. This is a classic copywriting formula that can easily be applied to your cold email campaign.A scanner captures documents and other content optically and transfers the information to your computer as an image file. Then you can save the photograph, text or information to a location of your choice and share it with others through su...To write an effective freight broker job description, begin by listing detailed duties, responsibilities and expectations. We have included freight broker job description templates that you can modify and use. Sample responsibilities for this position include: Create loads, set appointments for broker freight, dispatch, track and trace loads.Are you a Freight Dispatcher and in need of DIY Marketing Tools ? Are you a Freight Dispatcher/Broker and not sure how to market to Brokers/ and Carriers to get dedicated lanes . No worries we got you covered . 1.What you will Receive : 2.Carrier Call Script 3.Shipper Call Script 4.Email Template 5.How to Find Carriers and Marketing Ideas 6.As of Sep 26, 2023, the average annual pay for a Work From Home Freight Broker in the United States is $63,283 a year. Just in case you need a simple salary calculator, that works out to be approximately $30.42 an hour. This is the equivalent of $1,216/week or $5,273/month.To satisfy the $75,000 bond requirement, you have two main options: the BMC-84 bond and the BMC-85 bond. The BMC-84 is known as a freight broker bond, while the BMC-85 is known as a trust fund agreement. You'll need to obtain this bond requirement within 90 days after publishing your registration with the FMCSA.The prep of legal papers can be costly and time-ingesting. However, with our preconfigured online templates, everything gets simpler. Now, creating a BROKER/SHIPPER TRANSPORTATION AGREEMENT takes at most 5 minutes. Our state-specific web-based blanks and complete guidelines remove human-prone errors. Follow our simple actions to get your BROKER ...

Search for jobs related to Freight broker cold calling script or hire on the world's largest freelancing marketplace with 21m+ jobs. It's free to sign up and bid on jobs.On Freight Broker Mastery you’ll find a Cold Call Script/Guide, available to purchase and download, that outlines the best ways to go about your cold calling and how to navigate through the conversations effectively. But in case you haven’t downloaded it yet, let’s break down a couple of the core principles. First and foremost, to ...Opening an email or cold call mentioning exciting news about a new customer, product or acquisition will help start a conversation. ... Way back when, like 2019, most freight broker sales tips said freight brokers would have to travel hundreds or even thousands of miles to hear a prospect speak live at an industry conference. Now, with virtual ...DAT’s load boards are designed to make your job easier, so that you can keep your loads moving. We analyze real transactions to provide accurate market rates on 68,000 lanes, and reviews from other brokers help you choose the right carrier every time. With DAT, you can post unlimited loads and make unlimited searches for trucks. 3. SHIPPER agrees to pay CARRIER promptly, following receipt of a freight bill and proof of delivery of each shipment to it’s assigned destination, free of damage or shortage. The amount to be paid by SHIPPER to CARRIER shall be established between parties on a per shipment basis prior to commencement of each individual shipment.

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Print this PDF. 2. Complete the application with a black pen by legibly writing your responses in the applicable fields. 3. Use one of the following ways to submit the completed application: a. Scan, then email the pages to [email protected] or your assigned underwriter b. Mail the pages to our Raleigh NC address (listed above)There's a more engaging way to train your staff than a 20-page training manual. Save valuable company time by making your truck dispatcher training mobile-friendly and completable in 5 minutes. We'll take your free truck dispatcher training manual template and automatically turn them into our proven microlearning format so your team can do ...02. Use a standardized shippers list form, if available, or create a template that includes all necessary fields such as shipper name, address, contact details, consignee name, address, contact details, and the type and quantity of goods. 03. Ensure accurate and legible information by double-checking all entries before finalizing the list.Price: The In-Depth Freight Broker Training Course costs $2,250. If you opt in for the In- Classroom Combination Course (In-Depth Freight Broker Training Plus Focus On Sales), the price is $2,500. The online options are $900 and $1,050, respectively. Location: Courses are offered in Atlanta, GA and Dallas, TX.https://www.FreightBrokerBootcamp.com - In this freight broker sales training I share 7 cold calling tips for freight brokers and freight agents that are gua...

Tip #1: State your full name and company name. As soon as your buyer picks up the phone, start talking. But don’t just blurt out words. Lead with intention. Specifically, your full name and company name. Direct from the Stratton Oakmont script: “Hi, Steve. My name is Jonathan Costet.More Than one way to Accomplish your Goals. Whether you sell to new customers by telephone, face-to-face, or via email, Scriptly will help you find the perfect Sales call script or cold email template for your business. Bonus #1: Cold Call Objections Handling. Objections…they're an inevitable part of the sales process, and you're going to be faced with them on a regular basis when making both cold calls and sales calls. But, there is a way to handle them and maneuver them like a professional, boosting your chances of making the sales and acquiring the ...Companies like yours continue to place their trust in our logistics and supply chain solutions. We are thankful to have earned their vote as an Inbound Logistics Top 10 3PL Provider for the third year in a row. Talk to an Expert. "GlobalTranz does a great job for us and is committed to seeing our shipments through from pick-up to delivery.Cold email templates for agencies. Here's a few proven to work, and ready-to-steal cold email templates you can use for your agency. Cold email script #1: market research/conversation starter. Hello [first name], I stumbled upon your blog post on [company name] from a few weeks ago.Simply put, a freight broker is an individual or company that acts as a liaison between shippers and carriers. Their job is to help shippers find reliable, cost-effective carriers to move their freight. They also create lines of communication between both parties and oversee each shipment, ensuring that pickups and deliveries go off without a ...Freight Broker Course Email Template. Download this email template to help promote your ed2go programs. Some technical expertise will be needed, as you’ll want to update …3- Check credit sheets for references and call them. Another good source for finding potential customers is credit references. Look at who companies list when they fill out their credit apps. For example, if a carrier, shipper or anyone you do business with gives you a credit reference, look for the business names.When servicing customers outside your local area, you may receive requests to ship products or documents via UPS. When shipping items or documents with UPS, it is good business etiquette to provide the recipient with the tracking number of ...1 day ago · A freight broker is a bonded and DOT – (Department of Transportation) licensed agency that secures freight shipping services from freight carriers on behalf of businesses and individuals. Typical clients include manufacturers, wholesalers, retailers, and distributors intending to transport raw materials, finished products, and perishable cargo.Email marketing is a great way to generate more leads and make more revenue. In fact, it offers one of the highest ROIs out of any marketing technique despite how easy it is to do. By spending $1, you can make $42 with email marketing for logistics. This tactic works by gradually walking a customer through the sales funnel while you’re …Shipper and Freight Broker. 7. Freight Broker represents that the carriers that it uses will hold effective cargo insurance for all loads placed for transportation with them, and that the benefits of such insurance shall insure to the Shipper. 8. Freight Broker agrees that it shall treat all sensitive business information as confidential and ...

Agent Recruiting Email Templates and Tips. Email remains one of the most effective means of reaching prospective agents, but there are rules, any of which could derail your best efforts: 1. Create a Strong Subject Line. Subject lines guard the email and, within mere seconds, will determine whether the viewer clicks or not.

To track an order with Thirty-One, open the shipment notification email you received when the order shipped. Click the Track my UPS Package(s) link to see the latest tracking status updates.13. The 'Making Connections' Cold Email Template. 14. Find Pain Points After an Announcement or Award. 15. The Low Pressure, Data-Backed Cold Email Template. 5 Components of a Great Cold Email (How to Write Better Cold Emails) 4 Cold Email Subject Lines to Increase Open Rates. The Benefits of Using a Cold Email Template.Thanks to DAT's forecasting features, you can also better anticipate market shifts, which can help you successfully bid on shippers' RFPs. And the DAT load board can do more than just help you find shippers (after all, that's just half of the freight broker equation). DAT can also help when it comes to finding and vetting carriers.Six ways freight brokers can find quality loads. Make sure to invest the time in nurturing your current clients. When you develop strong relationships with your customers, it is harder for others to take that business away. Existing customers tend to make up 65% or more of any company's business. Generating repeat business helps you find more ...Jun 21, 2023 · The minimum costs you need to pay to legally operate as a freight broker are: DOT Authority: $300 application fee. Surety Bond: $1,800 – $10,000 annually (depending on your credit) Insurance: $1,500 – $3,000 annually. Processing Agent: $50- $150. On average, that comes to a total of around $5,000 to $10,000 in bare minimum costs.While it's true that a freight brokerage doesn't physically control any of the trucks, trailers and drivers arranged to transport their customer's freight, this misconception is just that — misconceived. trucking companies are constantly working to get the most out of their owned equipment assets; their investments.An ideal shippers list should have as much company information as possible; The company name, address, phone number, and a contact for someone who is in charge of the shipping department or logistics. In a perfect world, if you had a good shippers list. It would have all of the information about a specific company right there on a few lines of ...A freight broker is a middleman between shippers and carriers. Instead of taking possession of the freight, the broker facilitates communication between the shipper and the carrier. They're the ones making sure the handoff goes smoothly between carriers and shippers, and that freight arrives safely, on time. Shippers like working with freight ...Landing Shipping Website Template. MotoCMS freight broker website builder provides several landing web templates for freight brokers. Our one-page designs differ in practical, fully-customized layouts with a pleasant color palette. They contain different sections, where you can type the information about your services, team, prices, and projects.

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Our Freight Broker Training guide is unmatched in the online training industry because it is rooted in our history in the industry and in professional training. This Freight Broker Training Guide is also used for training as a Freight Broker, Freight Agent, and Freight Dispatcher. like load board access, transportation database, license filing ...5.1.2 Logistics brokers Freight brokers are federally regulated and bonded companies. Most commonly they have a vast network and access to a library of freight carriers and search for the right availability based on customer specifications. These brokers also offer various value-added services that encompass transportation, logistics, and ...Table of contents: Step 1: Get Industry Experience. Step 2: Develop a Solid Business Plan. Step 3: Apply for a USDOT Number and Get Broker Authority. Step 4: Satisfy the $75K Requirement. Step 5: Get Your Unified Carrier Registration.Plus, it only takes a few tweaks to start seeing better conversion results for your cold email campaigns. Fine-Tuning the Freight Broker Sales Pitch: 5 Tips. The subject line. If your email isn’t opened, then the rest of the cold email tips below won’t matter at all in getting your freight broker sales pitch seen. Your subject line is your ... The purpose of a freight broker agent agreement is to create a legally binding contract between a freight broker and an independent contractor that outlines the terms and conditions of the services to be provided. This agreement ensures that both parties understand their responsibilities and obligations and protects the rights of both parties.https://www.FreightBrokerBootCamp.com - In this freight broker sales training, I explain why freight broker cold calling scripts don't work AND most importan...BF Freight Broker, LLC 01255629 BF Freight Broker, LLC. 2 3. Broker Obligations- Broker shall pay CARRIER for services rendered in an amount equal to the rates and charges as mutually agreed upon receipt of payment from the shipper. As a condition precedent to payment, CARRIER must submit proof of delivery with its invoices, and the invoices ...5.1.2 Logistics brokers Freight brokers are federally regulated and bonded companies. Most commonly they have a vast network and access to a library of freight carriers and search for the right availability based on customer specifications. These brokers also offer various value-added services that encompass transportation, logistics, and ...Digitization of the Freight Brokerage Industry The freight brokerage landscape is changing. Supply chain disruptions and bottlenecks are prompting freight brokers and 3PLs to rethink the way that they operate, provide information to customers, and connect with carrier partners. Transforming into a digital freight brokerage produces major benefitsJun 21, 2023 · The minimum costs you need to pay to legally operate as a freight broker are: DOT Authority: $300 application fee. Surety Bond: $1,800 – $10,000 annually (depending on your credit) Insurance: $1,500 – $3,000 annually. Processing Agent: $50- $150. On average, that comes to a total of around $5,000 to $10,000 in bare minimum costs. ….

Sep 26, 2023 · 13. The 'Making Connections' Cold Email Template. 14. Find Pain Points After an Announcement or Award. 15. The Low Pressure, Data-Backed Cold Email Template. 5 Components of a Great Cold Email (How to Write Better Cold Emails) 4 Cold Email Subject Lines to Increase Open Rates. The Benefits of Using a Cold Email Template. Set up and register your business. 1. Select a legal structure for your business. Decide if you want to operate as a sole proprietorship, a partnership, a limited liability corporation, or a number of other options. Speak with an attorney or accountant to discuss the pros and cons of each option. 2.1 - Be kind, remember that this is the first contact, present yourself. We have all heard, at least once, that the reason why first impressions are so important is that they last well beyond that ...DISPATCH COLD CALL SCRIPT Typical Job Titles: Lead Dispatcher, Manager, Supervisor, Coordinator Key Market Challenges: • Proof of Delivery • Inventory Management • Effective communication and coordination between drivers and off site supervisors • Reducing existing labor and operational costs associated with managing drivers. (timekeeping, …1. The longer a load is on a board, the more of an advantage you have in negotiating. If the broker has been working the load for a while, you may be able to get a better rate. 2. Pay attention to the pick-up time. The less time there is until the cargo needs to move, the more likely the broker needs a carrier, STAT. 3.5 Freight Sales Methods to Boost Freight Broker Prospecting. #1 – Cold calling – The granddaddy of them all. “Smiling and dialing” is the quickest and most effective method for any freight broker to fill his/her pipeline. Cold calling should always be your prospecting foundation. Freight sales is a contact sport and the more dials you ... For a basic freight broker just getting started, a computer, phone, and an internet connection should suffice. As you expand, you can consider renting office space, but there’s no need to factor that into your initial budget, as most freight brokers initially work from home. Annual Costs 4. Freight Broker Surety Bond $900–$2000BF Freight Broker, LLC 01255629 BF Freight Broker, LLC. 2 3. Broker Obligations- Broker shall pay CARRIER for services rendered in an amount equal to the rates and charges as mutually agreed upon receipt of payment from the shipper. As a condition precedent to payment, CARRIER must submit proof of delivery with its invoices, and the invoices ... Freight broker email script pdf, With a clearly road-mapped script, you can be sure that you are making the most effective use of your time when prospecting for new clients. Tips For Cold Calling As A Freight …, Here is how to become a freight broker with no experience: 1. Study. The first step to performing this job is to study. It is important to know how the freight industry works before you can begin to perform brokerage in it. You can learn by picking some books and gaining knowledge on how the enterprise operates., brokers/shippers, DISPATCH will charge the Debit/Credit Card on file for the agreed service rendered. In case that the load gets cancelled by broker/shipper for any reason, CARRIER will receive a credit for the amount of the load in question for future loads. However, if the load gets canceled by CARRIER for any , Rated Best 40,000 Shipper List. Get 5,000 free. Only list offering the name and exact job title of the person responsible for shipping product. 8 free expert level freight broker secrets. We've done the research for you so you can get loads., 5 Killer Types of Subject Lines for Logistics with Example Emails. Subject lines and email body work in tandem. One is useless without the other. Below are 5 types of subject lines you can use to attract logistics customers. Each type is accompanied by 2 examples, one for B2B emails and one for B2C emails., 13. The 'Making Connections' Cold Email Template. 14. Find Pain Points After an Announcement or Award. 15. The Low Pressure, Data-Backed Cold Email Template. 5 Components of a Great Cold Email (How to Write Better Cold Emails) 4 Cold Email Subject Lines to Increase Open Rates. The Benefits of Using a Cold Email Template., Send freight broker shipper packet template via email, link, or fax. ... User Ratings on G2. Dochub is the best editor for changing your paperwork online. Adhere to this simple guide to redact Broker shipper packet in PDF format online for free: Sign up and log in. Create a free account, set a secure password, and proceed with email ..., Thanks to DAT's forecasting features, you can also better anticipate market shifts, which can help you successfully bid on shippers' RFPs. And the DAT load board can do more than just help you find shippers (after all, that's just half of the freight broker equation). DAT can also help when it comes to finding and vetting carriers., 912 views, 32 likes, 5 loves, 69 comments, 8 shares, Facebook Watch Videos from Freight Broker Boot Camp: Today I am going to talk about 5 Cold Email Tips to Get More Shippers including 1) what..., Available Shipper Databases. Car Hauler Shippers. Dry Van Freight Shippers. Expedited / Hot Shot Freight Shippers. Flatbed Freight Shippers. Hazmat Non Tanker Shippers. LTL Freight Shippers. Refrigerated Freight Shippers. We have had great success using the Manufacturing Directories to target accounts by first taking the SIC Codes of existing ..., Aug 27, 2021 · Follow up. Then send follow-ups to your follow-ups — so long as you’re not crossing into email spammer territory. Make use of the outbound email automation tools and integrations available to optimize your process. BUT be sure to prioritize sales metrics that matter. Certain vanity metrics can help gauge top-level engagement but sales goals ... , Fill out the shipper packet with the required information. This will usually include your name, address, contact information, and any other information requested. 2. Include your broker's name, address, and contact information. 3. Provide the shipper's name, address, and contact information. 4., 54 KB FBC Sales Scripts.pdf 90 KB FBC Voicemail Templates.pdf 96.6 KB FBC Sales Questions.pdf 132 KB Objections.pdf 137 KB FBC Email templates.pdf 220 KB Sales Questions, Calling Scripts, Email and Voicemail Templates and more! Plan and practice your calls, voicemails, and answers to objections. Also resources to find the best leads. , Their emails go through Gmail’s servers, plus they have a bunch of email deliverability tools like free email warmup and a tool that predicts whether your campaign is destined for the spam folder (and how to fix it). They do the best job of making mass emails feel like personal emails — which get a better reply rate. GMass’s mail merge ..., It is the goal of all freight brokers to create a book of business where all loads are covered this way. #2 - Load boards - If a freight broker can't cover a load with go to carriers, then it's off to the load boards for carrier sourcing. "Post and cover" as the saying goes in the industry. Although sometimes it is more like "post ..., Learn how to use a cold call script to introduce yourself, ask questions, and close a deal with a prospect who has a need for logistics services. Download a PDF file with examples of different scenarios and tips for salesperson and prospect., We work with clients in [Sender.Country] and abroad to support their domestic and international logistics needs via road, air, rail, and sea transport. We also offer services related to warehousing, customs, and purchasing. At [Sender.Company], we proudly stand head and shoulders above our competitors offering similar logistics services. , Live chat templates. Ready-to-use live chat templates for faster, efficient, and consistent customer support. Improve customer satisfaction and increase conversions with canned responses for common scenarios. Numerous researches have proven that live chat has become and still remains the most popular digital customer communication channel., Updated: January 19th, 2023. The insurance industry is a fast-growing sector with many opportunities for growth. In the US, the main types of insurance are health insurance, life insurance, travel insurance, property insurance, and auto insurance. In 2017 the insurance industry contributed 3.1% of the GDP and shows no signs of slowing down., This trucking broker website theme comes with a lot of helpful features, which convert your web site into a splendid solution for a solid online project. If your trucking supplies , trucking blog... Sales: 83. Support: 4.2/5. $53., Opening an email or cold call mentioning exciting news about a new customer, product or acquisition will help start a conversation. ... Way back when, like 2019, most freight broker sales tips said freight brokers would have to travel hundreds or even thousands of miles to hear a prospect speak live at an industry conference. Now, with virtual ..., USS Freight Brokerage Inc. dba USS Freight Dispatching PO Box 31433 . Amarillo, TX 79119 . 806-731-4750 . For questions/concerns regarding USS Freight Dispatching Service requirements please contact Curtis Tuey 806-567-2515, or the Corporate Office at 806-731-4750. Thank you for choosing USS Freight Dispatching Service! WE BUILD LONG TERM ..., Providing innovative eCommerce products for more than a decade. Secure shopping experience for your customers. Reliable platform to run your business. Enabling over $2.1 Billion in sales last year alone! Powerful tools to promote and grow your business. All the features you need to succeed for a low monthly price., DISPATCH COLD CALL SCRIPT Typical Job Titles: Lead Dispatcher, Manager, Supervisor, Coordinator Key Market Challenges: • Proof of Delivery • Inventory Management • Effective communication and coordination between drivers and off site supervisors • Reducing existing labor and operational costs associated with managing drivers. (timekeeping, overtime, mileage, reporting, etc.), provisions, BROKER shall be the agent for the CARRIER for the limited and express purpose of billing and collecting freight charges and fees from shippers and receivers, and CARRIER hereby appoints BROKER as its agent for such express and limited purpose. CARRIER further agrees that a Shipper's insertion of BROKER's name as the carrier , Bonus #1: Cold Call Objections Handling. Objections…they're an inevitable part of the sales process, and you're going to be faced with them on a regular basis when making both cold calls and sales calls. But, there is a way to handle them and maneuver them like a professional, boosting your chances of making the sales and acquiring the ..., The truth about cold calling in the freight industry. Cold Calling scares the living crap out of me!. Yes, the idea of picking up the phone and calling a stranger to build a relationship for the purpose of making a sale just terrifies me. Maybe my fear of rejection is high, maybe my ego believes I am to experienced to be cold calling or maybe ..., The broker wants to be sure you are setup in their system, have the proper insurance, and an email or fax to send a confirmation to. Dispatch: This is Travis with Sammons Trucking, MC# 124692. My phone number is 417-312-2920 x101. You can fax the confirmation to 417-312-2925 or email to [email protected]. The MC# is unique to every carrier ..., The customer analysis section of your freight broker business plan must detail the customers you serve and/or expect to serve. The following are examples of customer segments: shippers, manufacturers, producers, distributors, and suppliers. As you can imagine, the customer segment (s) you choose will have a great impact on the type of …, The trucking industry is the lifeblood of the U.S. economy. Nearly 71% of all the freight tonnage moved in the U.S. goes on trucks. Without the industry and our truck drivers, the economy would come to a standstill. To move 10.5 billion tons of freight annually requires over 3.6 million heavy-duty Class 8 trucks and over 3.5 million truck drivers., https://www.FreightBrokerBootCamp.com - In this online freight broker training I share 5 cold email tips to help freight broker get more shippers. Yes it is ..., a Successful Freight Broker, Download PDF Trucking Freight Brokerage Business Start-Up: Step By Step Guide To Become a Successful Freight Broker Collection, Download. PDF Trucking Freight Brokerage Business Start-Up: Step By Step Guide To Become a Successful Freight Broker Full Online, Read Best Book Online Trucking Freight, 3X Support. Of course, you need 24/ 7/ 365 service. But, we take it a step further. It's one point of contact supported by 3 teams. We call it 3X Support. Every customer has access to a sales executive for lane quotes, a customer success rep for tracking and tracing, and a dispatch crew for carrier communications.